Reach out to us
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us through live chat, email or phone and we’ll guide you through deposits, withdrawals, bonus queries and device setup. We aim to reply quickly and clearly to keep your play uninterrupted. For account safety or payments help, reach out and a member of the team will assist promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat available 24/7; typical email reply within 1 hour) |
| General enquiries | [email protected] (Standard enquiries; reply Mon-Fri, 09:00-18:00 ET) |
| Affiliate enquiries | [email protected] (Partner and marketing enquiries; reply within 48 hours) |
| Phone | +1 416 582 9471 (Call for urgent account help; English support) |
| Working hours | 24/7 (Live chat 24/7; email response times vary) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or any case that needs explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. That helps us process your request faster and avoid unnecessary delays.
Submit your enquiry
Name Email Message Send messageResponse Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account and payment questions are usually handled faster, while more complex issues, such as detailed account reviews or security checks, may take longer depending on their nature and required verification. We’ll keep you updated on progress and provide an estimated timeline if a case needs extended handling.
Feedback
Your feedback matters to us. If you have suggestions, ideas, or notice anything that could be improved, please share them, we read every message. Feedback is reviewed carefully by our team and used to improve site features, promotions, and overall usability. Contact us via live chat or email at [email protected] to help make the site better for Canadian players.