User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use KingBit. We respect your privacy and set out below the types of information we gather, how we use it, who we may share it with, and the choices available to users in Canada. We aim to keep this clear and practical so you can manage your account and privacy with confidence.
Types of data we collect
Personal data
When you register an account we collect basic personal information such as name, email address, date of birth, contact details and any documents you provide if identification is required. We also keep account credentials, preferences and communication history to manage your account and support requests.
Technical data
We collect technical information needed to run the site and secure accounts. This includes IP address, device and browser details, operating system, session identifiers, and log data related to your activity on the site. This helps us deliver and improve our services and detect fraud or abuse.
Transactional data
We record transaction details related to deposits, withdrawals, betting and game activity. Transactional records include payment method identifiers and blockchain transaction references where applicable. We retain this information to process payments, resolve disputes and meet reporting obligations.
How we use your information
We use personal, technical and transactional data to provide and improve our services, process payments, verify accounts, prevent fraud, respond to support requests and comply with legal obligations. We may also use information to send service messages about your account, changes to policies, or important operational notices.
Data protection practices
We protect information using standard technical and organisational measures, including encryption in transit, secure servers, access controls and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties. We maintain backups and security monitoring to reduce the risk of unauthorized access.
Cookies and tracking technologies
We use cookies and similar tools for site functionality, session management, analytics and fraud prevention. Third-party analytics providers may place cookies to help us understand site usage. You can manage or block cookies through your browser settings, but this may affect site functionality and payment flows.
User rights
Users in Canada have rights to access, correct or request deletion of their personal information, and to raise concerns about our handling of data. You may also withdraw consent where processing is based on consent. To exercise these rights, contact our privacy team as described below. We will verify requests to protect account security and respond within a reasonable timeframe.
Access, correction and deletion
To request access, correction or deletion please contact [email protected]. We will confirm your identity and process your request in line with operational and legal requirements. Some records may be retained where required for legal, tax or fraud prevention reasons.
Information sharing and third parties
We may share information with service providers who perform services on our behalf such as payment processors, game providers, hosting and analytics partners. We may disclose information when required by law or to protect legal rights. Service providers may be located in other jurisdictions and transfers will be subject to appropriate safeguards.
Privacy policy updates
We may update this policy from time to time. When we make material changes we will post the revised policy on the site and update the effective date. If you have questions about this policy or data handling at King Bit, contact [email protected].