Responsible Gambling
We are committed to safer play and to protecting our customers across Canada. We want gambling to remain a controlled, enjoyable activity, so we provide clear tools and support to help you manage your account, your spending, and your time on the site. If you ever feel play is becoming a problem, we encourage you to use the controls below or contact our support team for assistance.
Player protection principles
We place player safety and responsible play at the centre of our service. That means offering practical tools to limit spending and session length, clear information about signs of problem gambling, and straightforward routes to temporary or permanent self-exclusion. We respect privacy and will handle any requests sensitively and promptly.
Activity-control tools
We provide several options you can activate at any time from your account settings or by contacting support. These tools are immediate and aimed at helping you keep play within healthy limits.
Deposit limits
You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits are adjustable and can be increased only after a cooling-off period. Suggested ranges you may choose from include modest amounts up to higher limits depending on your comfort level.
Loss limits
Loss limits let you cap the amount you can lose over a chosen period. If you reach the limit, further play will be blocked until the limit resets or you request a change through our support team. This helps manage short-term swings and protect your bankroll.
Time limits and session controls
Use session reminders and forced breaks to avoid extended play. You can set session length limits and enable pop-up reminders. Short cool-off periods can be applied instantly; longer breaks require a support request.
Self-exclusion
If you need a longer break, you can request self-exclusion. Options include temporary exclusions from 24 hours up to multiple years. During self-exclusion your account will be blocked from play and marketing. To lift a self-exclusion you must contact support and follow any mandatory waiting period documented in our procedures.
Signs of problematic behaviour
- Increasing time or money spent on gambling
- Borrowing or using essential funds to gamble
- Failed attempts to stop or cut back
- Neglecting work, family or social responsibilities
- Gambling to escape stress or to chase losses
Tips for maintaining control
- Set realistic deposit and session limits before you start
- Treat gambling as entertainment, not a way to make money
- Avoid chasing losses by increasing stakes
- Take regular breaks and review your activity history
- Use self-exclusion if you find limits are not enough
Professional help and support organisations
If you need external support, consider contacting your provincial or territorial problem gambling helpline. National and community resources such as ConnexOntario, the Canadian Centre on Substance Use and Addiction, and Gamblers Anonymous can provide counselling and peer support. For immediate assistance, reach out to local health services or your provincial helpline.
Contacting us
If you would like help setting limits, requesting a time-out, or starting self-exclusion, contact our support team at [email protected]. We will respond promptly and help you apply the controls you need.